If the order has not been shipped, please contact our customer service and we will refund you within 24 hours.
If the order has already been shipped, you find the item defective, or you just simply do not want it any more, please contact our customer service to see what options you may have and go through the RMA process, if necessary, to return the item. We will issue a full refund excluding shipping fees or a replacement of the same item.
Kenamea only accepts a complete or partial refund for the items that have problems caused by us. Items must be unworn, unwashed, undamaged, unused, and with all original tags attached. We suggest you that please do carefully check the right size, color and style before making the order. And when you receive an item that is damaged, do contact our customer service immediately and present some necessary proof such as photos of gown or other files.
We cannot accept returns on custom dresses or on dresses that have been customized by the designer for you. We can't accept returns on items have been worn or damaged by improper cleaning method.
Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Any item returned without notifying us will not be credited
You should contact to us within 2 business days (from the date products were received) if you want to return the item to us.
Please ship the item back to us. Contact us first if you need refund. The after service department will processing it. If we come to terms for refund, please ship the items back within 7 days (from the date products were received). We can only refund after receiving the returned items in good conditions as we sent to you. And you should afford shipping fee. Kenamea reserve the rights to issue an approximately 15% restocking fee.