Kenamea - The Leader In Enterprise Notification Systems
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ClientTouch enables firms to maximize the efficiency and effectiveness of
their online customer service efforts.
San Francisco, CA, February 10, 2006 ––Kenamea, the leading provider of
Advanced Notification Management Solutions, today introduced the ENS® Client-
Touch solution - the first and only On-Demand customer communication solution for
online portals.
Online customer service has become a critical channel for all companies doing
business over the web today. Through this channel, consumers demand timely and
accurate turnaround to their questions and issues, presenting a complex and costly
challenge to customer service departments worldwide. Kenamea’s ClientTouch
service provides a low cost, easy to implement alternative for small to mid range
companies seeking to improve online communications with there customers.
ClientTouch is a secure, web-based communication application that empowers
online customer service departments to effectively and efficiently resolve online
customer inquiries, while providing a single location for clients to manage and
control their most critical communications with your firm.
ClientTouch becomes a transparent element of your existing web portal. With
Kenamea’s ClientTouch services companies can have a comprehensive customer
communication system up and running within days, immediately enhancing call
center productivity and ensuring important customer inquiries do not grow stale or
slip through the cracks of existing disparate systems. Additionally, ClientTouch
retains all client communication records in compliance with regulations, including
SEC Rule 17a-4, without saving every miscellaneous email sent and received,
dramatically reducing storage costs.
"ClientTouch provides small to mid level companies with the ability to greatly
reduce their customer service costs while enhancing their customers experience
within days" said Tom Lounibos, CEO of Kenamea.
About Kenamea
Kenamea is the leading provider of Advanced Notification Management Solutions to the Financial Services Market. Today, more than 100,000 users from more then 40 customers rely on Kenamea’s ENS(R) software to deliver, manage, and track there business critical notifications from origination to resolution. Kenamea’s software enables companies to equip their executives, distributed workforce, correspondents and partners with a new class of highly interactive applications that result in dramatic productivity gains, improved customer relationships and increased operational efficiencies. Kenamea is headquartered in San Francisco, with offices in New York, Washington D.C. and Boston. For more information about Kenamea, please visit the company website at http://www.kenamea.com.
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